• All the products that are sold online checked and packed by our team,
• customers can only return the product if the product  is damaged or incorrect product deliverd to them,
• Incase the customer received the damaged item e mail us the damaged photos to support@svbd.in

IWhy my order is cancelled?

Your order can be cancelled due to any of the below reasons:

• Due to technical issues and pricing error.
• Non-availability of the product(s).
• Payment problem identified

Can I add items and combine orders after I have placed an order?

We currently do not allow the facility of adding or combining orders once they have been placed.

How will I know that my order is cancelled?

You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting “My order” segment under “My account” section. Usually, it takes upto 48 hours to process cancellation.

I want to return a faulty/damaged product, how do I proceed?

Please follow the below mentioned steps :

• Please Log in to your account and then click on ” My Account ” , then click on ” Orders ” and then click on ” Order Id ” that you wish to return.
• Raise Return request by click on “Return Order ” .
• Now click clear images of the product showing damages.
• Email us the images at  support@svbd.in
  
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What are  Returns Guideline?

• OurReturn Policy is implied only where the product have defect or damage. We do not accept returns in case of wrong selection made by customer.
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Please Note:

svbd.in  or  sri venkateshwara book sellers customers cannot return any products bought online at Svbd retail store. Also make note that no product bought online is liable for an exchange at  sri venkateshwara book sellers retail outlet.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns, which are:

• If the return request is made outside the specified time period
• Telugu akademi,governtment textbooks and some other publications cannot be returned
• Items that are returned without original packaging, freebies or accessories 
• If the product is damaged because of use or the product is not in the same condition in which you had received it.
• Products that may/have been tampered or products with missing label.
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How will I get a refund for the order I cancelled or returned?

• Once the resolution is set for refund, we will soon move ahead with the refund.
• Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
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I’ve still not received the refund in my bank account.

Any other queries?